GENERAL TERMS AND CONDITIONS OF SALE OF MOTOMATCH SARL FOR ITS ONLINE SALES SITES

XADV SHOP - AFRICA TWIN SHOP - NT1100 SHOP - TRANSALP 750 SHOP - CB650 SHOP - CB HORNET SHOP - CB500 SHOP - FORZA 750 SHOP - NC700 SHOP - NX500 SHOP - FORZA 125 SHOP - CB1000R SHOP - TENERE 700 SHOP - MT09 SHOP - TRACER 9 SHOP - MT07 SHOP

Between the Company MOTOMATCH SARL with a Share Capital of €15,000, registered with the Trade and Companies Registry of BELFORT, under SIRET number 938 537 164 00015, represented by Mr. Paul PETITJEAN in his capacity as manager, duly authorized for the purposes of these terms. The company can be contacted by email by clicking on the contact form accessible via the site's homepage or by telephone at 03.74.47.60.60.

Hereinafter the "Seller" or the "Company".

On the one hand,

And the natural or legal person purchasing products from the company,

Hereinafter, "the Buyer", or "the Customer"

On the other hand,

It has been set forth and agreed as follows:

PREAMBLE

MOTOMATCH's sites specialize in distance selling of accessories and spare parts for motorcycles of all major market brands such as Honda, Yamaha, Kawasaki, etc. MOTOMATCH SARL complies with distance selling rules established notably in consumer law for its sites:

- Information about products and delivery times

- Implementation of the right of withdrawal

- Dispute resolution and warranties

- Protection of personal data

ARTICLE 1: PURPOSE

The parties agree that their relations shall be governed exclusively by these General Terms and Conditions of Sale (GTC) which determine the rights and obligations of the parties in the context of online sales of products offered by the seller.

ARTICLE 2: GENERAL PROVISIONS

These General Terms and Conditions of Sale apply to all product sales made through the company's internet sites which are an integral part of the contract between the buyer and the seller. The seller reserves the right to modify these terms at any time by publishing a new version on its internet site. The applicable GTC are those in force on the date of payment (or first payment in case of multiple payments) of the order. These GTC can be consulted on the Company's internet sites via a direct link on the homepage. The company also ensures that their acceptance is clear and unreserved by implementing a checkbox and validation click when placing an order. The customer declares having read all of these General Terms and Conditions of Sale, and, where applicable, the Special Terms and Conditions of Sale related to a product or service, and accepts them without restriction or reservation. The customer acknowledges that they have received the necessary advice and information to ensure the adequacy of the offer to their needs. The customer declares being legally able to contract under French law, or validly represent the natural or legal person for whom they commit. Unless proven otherwise, information recorded by the Company constitutes proof of all transactions.

ARTICLE 3: PRICES

The prices of products sold through the Internet sites are indicated in Euros, all taxes included, excluding shipping costs and precisely determined on the product description pages. During promotions, the initial price is displayed. For all products shipped outside the European Union and/or French overseas territories, the price is calculated excluding taxes automatically on the site and on the invoice.

The company reserves the right to modify its prices at any time for the future. Telecommunication costs necessary to access the company's internet sites are borne by the customer. Where applicable, pre-sales advice costs and delivery costs as well.

Occasional or regular promotional discount codes as well as advantages offered to specific customers allow obtaining a more advantageous rate than the public price. The company reserves the right to modify the usage rules of these codes and advantages at any time without possible contestation by the customer.

Furthermore, reductions linked to partnership activities with French-speaking communities (Facebook, forums and other media) are reserved for French-speaking customers. Reductions and discounts offered in partnership with international communities have no language or country restrictions. These remain subject to change at the company's discretion.

The company also reserves the right to cancel any order not meeting the criteria for obtaining a reduction or any order with a manifestly erroneous price, without additional justification to provide and without prejudice to the customer.

ARTICLE 4: CUSTOMS DUTIES AND TAXES

For international sales (outside the European Union), by validating their order, the customer is informed and accepts that customs duties or other local taxes or import duties or state taxes may be required by their country. Any order commits the customer to payment of these amounts.

The DAP (Delivered at Place) incoterm on the invoice means that transport is provided by the seller to the intended delivery location but customs clearance is the responsibility of the buyer (importer).

Depending on the chosen carrier, it is the buyer's responsibility to settle fees requested in advance (DHL) and/or perform any import procedure specific to the arrival of the package.

Depending on the package destination and its value, the seller may contact the buyer to trigger shipment. In case of cancellation following this contact, the customer will be refunded only for the amount of their order minus payment and refund fees.

Similarly, if the customer refuses their responsibility to pay customs duties for countries subject to this regime (United Kingdom included since Brexit), goods returned to the sender (the seller) are eligible for refund minus shipping costs mentioned on the initial order invoice as well as all return-to-sender costs (transport and possible taxes).

ARTICLE 5: ONLINE CONTRACT CONCLUSION

The customer must follow a series of steps specific to each product offered by the seller to be able to place their order.

However, the steps described below are systematic:

- Information on essential product characteristics

- Choice of product, where applicable its options

- Indication of essential customer data (identification, address...)

- Acceptance of these General Terms and Conditions of Sale

- Verification of order elements and, where applicable, correction of errors

- Following payment instructions, and payment for products

- Delivery of products

The customer will then receive confirmation by email of payment for the order, as well as an order acknowledgment confirming it. For delivered products, this delivery will be made to the address indicated by the customer (home or relay point or personalized choice depending on the carrier). For proper order fulfillment, and in accordance with article 1316-1 of the Civil Code, the customer undertakes to provide truthful identification elements. The seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

ARTICLE 6: PRODUCTS AND SERVICES

The essential characteristics of goods, services and their respective prices are made available to the buyer on the Company's Internet sites. The customer attests having received details of delivery costs as well as payment, delivery and contract execution terms. The seller undertakes to honor the customer's order within the limits of available product stocks only. Failing this, the seller informs the customer. This contractual information is presented in detail and in French (translation for international customers). In accordance with French law, they are subject to a summary and confirmation upon order validation. The parties agree that illustrations or photos of products offered for sale have no contractual value. The validity period of the product offer as well as their prices is specified on the Company's Internet sites, as well as the minimum duration of proposed contracts when these involve continuous or periodic supply of products or services. Unless special conditions apply, rights granted under these terms are only to the natural person signatory to the order (or the person holding the communicated email address). In accordance with legal provisions regarding conformity and hidden defects, the seller refunds or exchanges defective products or those not corresponding to the order. Refunds can be requested by contacting customer support on the site or by mail.

ARTICLE 7: PRODUCT HOMOLOGATIONS

As part of its online sales activity of motorcycle products, the seller may sell parts not homologated for road use. In this regard, the seller reminds that:

In France: The use of non-homologated exhaust systems, as well as items that can modify engine or motorcycle characteristics, is reserved for competitions whose regulations usually permit it. It is excluded from being used on public roads. Any modification of vehicle characteristics compared to its homologation on French territory makes it unfit for road traffic. The customer purchasing non-homologated parts can therefore in no case contest not having been informed of the non-homologation of the sold good.

Outside France: the customer must comply with laws and regulations in force in their country regarding homologation and use of products.

For any legal condition, the seller's responsibility cannot be engaged in problems known by the customer using a product outside the framework intended for it, particularly regarding road homologations.

ARTICLE 8: RETENTION OF TITLE CLAUSE

Products remain the property of the company until complete payment of the price.

ARTICLE 9: DELIVERY TERMS

Products are delivered to the delivery address indicated during the order and within the indicated timeframe. This timeframe is reminded at order validation and in the order confirmation email. It does not include the order preparation time by the seller's logistics services. When the customer orders several products at the same time, except in exceptional cases, delivery is made in a single package within a timeframe including procurement of the slowest product.

In case of shipping delay beyond the initially planned timeframe, the customer is notified as soon as possible to validate their acceptance of new timeframes. In case of significant and intolerable delay, the customer has the possibility to resolve the contract under conditions and terms defined in Article L 138-2 of the Consumer Code. The seller then proceeds to refund the product and "outbound" costs under conditions of Article L 138-3 of the Consumer Code. The seller provides a telephone contact point (cost of a local call from a landline / free from internet) indicated on the site to ensure order tracking.

The delivery price is clearly indicated during order validation. Its calculation methods are linked to:

- Package weight

- Delivery country

- Chosen carrier who practices a particular rate according to expected service quality and speed

In case of significant error in shipping cost calculation due to imprecision in package sizes/weights or due to carrier-inherent surcharge (fuel, remote area), the buyer is contacted to regularize the situation. If the buyer refuses the new pricing conditions, the order is canceled and refunded.

ARTICLE 10: DELIVERY DISPUTES

Disputes related to delivery by the seller's transport services are handled case by case according to available package tracking data and information provided by the buyer.

Late / blocked / lost package

In France:

A 48-hour delay is expected to file an appeal with the carrier who will provide a precise status of package location within a week. According to investigation results, a solution is proposed to the buyer (waiting for package arrival, refund, new shipment).

For international shipments:

- With La Poste (most economical service): the customer is advised that the investigation period for a lost or undelivered package is 3 months. In the absence of carrier conclusion, the package is considered in transit and the buyer cannot claim a new shipment or refund (which would duplicate their first package being en route to their delivery location).

- With Chronopost / DHL (premium express services): a 72-hour delay is expected to file an appeal with the carrier who will provide a precise status of package location within 10 days. According to investigation results, a solution is proposed to the buyer (waiting for package arrival, refund, new shipment).

Delivery contestation

Since packages are delivered against signature, any contestation of delivery proof to obtain any reparation from the seller must be accompanied by an honor statement summarizing the situation, identity proof and a complaint filing receipt for the denounced acts (signature forgery / identity theft, theft / receiving stolen goods).

Receipt of undue goods

The seller reminds that keeping an unduly received package is an illegal act punished by law. In case of wrongly received package or surplus goods, the buyer contacts the seller without delay so they can organize return of the goods at their expense. Failing initiative, the buyer will respond to seller requests as soon as possible. MOTOMATCH will systematically file complaints in case of manifest customer abuse.

Damaged or missing merchandise

The seller reminds that when the customer takes physical possession of products, risks of loss or damage are transferred to them. It is the customer's responsibility to notify the carrier of any reservation about the delivered package then to notify the seller, within minutes following opening, of any alteration or problem with received parts.

ARTICLE 11: AVAILABILITY AND PRESENTATION

Orders will be processed within available stock limits or subject to available stocks from the company's suppliers. In case of unavailability of an item for a period exceeding 15 working days, the customer is notified upon receipt of information about new foreseeable delays and the item order may be canceled upon simple request. The customer may then request a credit for the item amount or its refund.

ARTICLE 11 BIS: PRODUCTS RESTRICTED BY CARRIERS

Some products, due to their composition (lithium, chemicals) or their form (aerosols, opaque to safety detectors), may be refused by the initially chosen carrier for shipment, especially by air. The seller reserves the right to change the carrier to allow delivery of the product.

If despite the seller’s efforts to get approval, a product cannot be shipped to the customer’s address by any carrier, it will be removed from the order and refunded, without penalty and without cancelling the rest of the order.

If the order consists solely of such products and no delivery solution can be found, the order will be cancelled.

ARTICLE 12: PAYMENT

Payment is immediately due upon ordering, including for pre-order products. The customer can make payment by payment card, bank check, SEPA transfer and PayPal account funds (with possibility of 4-installment payment). Cards issued by banks domiciled outside France must be international bank cards (Visa or Mastercard type). Secure online payment by bank card is processed by our payment provider PayPlug (BPCE). Transmitted information is encrypted according to current security standards and cannot be read during network transport (SSL encryption). Once payment is initiated by the customer, the transaction is immediately debited after information verification. In accordance with Monetary and Financial Code provisions, the commitment to pay given by card is irrevocable. By communicating banking information during sale, the customer authorizes the seller to debit their card for the amount relating to the indicated price. The customer confirms they are the legal holder of the card to be debited and legally entitled to use it. In case of error or inability to debit the card, the sale is immediately resolved by right and the order canceled.

For other payment methods such as checks and SEPA transfers or PayPal, the order preparation procedure begins once payment is validated and actually collected.

ARTICLE 13: WITHDRAWAL PERIOD

In accordance with article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise their right of withdrawal without having to justify reasons or pay penalties, except, where applicable, return costs". "The period mentioned in the preceding paragraph runs from receipt for goods or acceptance of the offer for services".

The right of withdrawal must be exercised by contacting the company via site support or by mail.

The Company informs Customers that in accordance with article L. 121-20-2 of the Consumer Code, this right of withdrawal cannot be exercised for orders of custom accessories/parts (color, personalization, size, ...) or having specific characteristics. This right is also not valid in case of parts mounting on a motorcycle. Finally, it does not apply for the case of official spare parts from manufacturers which are no longer in stock at central warehouses and which are ordered on demand from private companies having residual stock (dead stock).

In case of exercising the right of withdrawal within the aforementioned period, only the price of the purchased product(s) and shipping costs will be refunded, return costs remain the customer's responsibility. Product returns must be made in their original condition, complete (packaging, accessories, manual...) so they can be re-commercialized as new; they should if possible be accompanied by a copy of the purchase receipt.

In the particular case of a package in transit at the time of withdrawal, the buyer must wait for package receipt to exercise their right of withdrawal. Furthermore, if order cancellation was not mentioned before package departure within its normal processing, return costs remain the buyer's responsibility.

In accordance with legal provisions, a standard withdrawal form to be sent to support by email or mail is available from the company.

If product return is confirmed and its good return condition validated, refund is initiated within 72 hours, by the payment method used by the customer.

ARTICLE 13 BIS: NON-COLLECTION OF PACKAGE AT RELAY POINT

Not collecting the package at the relay point is NOT legally considered as withdrawal, because the right of withdrawal takes effect upon customer taking possession of goods.

Therefore, the sales contract is still active when a package returns to the seller's warehouse following non-collection by the customer at the carrier's relay point they chose.

The customer can then choose: to have it delivered again by paying shipping costs again OR request cancellation of their order.

In case of order cancellation, the customer will then be refunded for ordered products but not for outbound shipping costs which were paid to the carrier to perform delivery according to the planned contract. Furthermore, "chargeable return-to-sender" costs practiced by the seller's carrier providers will also be deducted.

For Chronopost (France relay): fixed base of €5 excluding tax

For Chronopost 2Shop (Europe relay): fixed base of €20 excluding tax

For DHL: no fees

ARTICLE 14: WARRANTIES

In accordance with law, the seller assumes two warranties: conformity and relating to hidden defects of products. The seller refunds the buyer or exchanges products apparently defective or not corresponding to the placed order. The refund request must be made in the same way as for withdrawals: either by contacting online support, by mail or by telephone.

The seller reminds that the consumer:

- has a period of 2 years from delivery of goods to act with the seller

- that a repair, exchange or refund will be offered according to the product, its defect and the supplier's most accommodating terms

- is exempt from providing proof of the existence of the conformity defect of goods during the 2-year period following goods delivery

- can also invoke warranty against hidden defects of the sold item within the meaning of article 1641 of the civil code and, in this case, can choose between sale resolution or sale price reduction (provisions of articles 1644 of the Civil Code).

ARTICLE 15: COMPLAINTS

Where applicable, the buyer may present any complaint by contacting the company via online support, mail or telephone.

ARTICLE 16: INTELLECTUAL PROPERTY RIGHTS

Domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights used by the seller are and remain the exclusive property of the seller or its commercial partners.

No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

The seller reminds that it uses brand names, visuals or product ranges from its suppliers for proper presentation of its catalog. The names in question remain the strict property of the companies that exploit them and grant MOTOMATCH the right to be part of their distribution network and, as such, to present their products by the most appropriate means.

ARTICLE 17: FORCE MAJEURE

Execution of the seller's obligations under these terms is suspended in case of occurrence of a fortuitous event or force majeure that would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.

ARTICLE 18: NULLITY AND CONTRACT MODIFICATION

If one of the stipulations of this contract were annulled, this nullity would not result in nullity of other stipulations which will remain in force between the parties. Any contractual modification is only valid after written and signed agreement by the parties.

ARTICLE 19: PERSONAL DATA PROTECTION

In accordance with the Data Protection Act of January 6, 1978, you have rights of inquiry, access, modification, opposition and rectification regarding personal data concerning you. By adhering to these general terms of sale, you consent to us collecting and using this data for the performance of this contract. By entering your email address on one of our network sites, you will potentially receive emails containing information and promotional offers regarding products published by the Company. You can unsubscribe at any time. You need only click on the link at the end of our emails or contact the data processing manager by email or regular mail.

We perform traffic monitoring on all our sites. For this, we use trackers like Google Analytics. This data remains anonymous and serves only statistical purposes. A third-party cookie management system allows activating or deactivating these at any time.

ARTICLE 20: APPLICABLE LAW

All clauses contained in these general terms of sale, as well as all purchase and sale operations covered therein, will be subject to French law.

INFORMATION

Last update of these general conditions published on 08/07/2025 at the company headquarters in Fesches-le-Châtel and on the group's internet sites.